Hi,
I want to use trigger to set field due date is created day + 5, but I don’t know how to
+5 days in the Actions. My scenario is “priority = Normal” set the Ticket Created +5 days in the due date column. Is it possible?
Hello,
Thanks for your message.
There's no way to do it with only triggers. What you can do is combine triggers along with a simple workflow.
First, create a list workflow that is initiated from the "Tickets" list in your Help Desk site.
Then set up the workflow itself, just like I did in the following screenshot.
After setting up your workflow, you can add a new trigger that will start this same workflow whenever a new ticket is created.
Best regards.
Andre Lima
Plumsail Team.
Andre
Would it be possible to set all new tickets to a certain due date upon ticket creation using only triggers?
Hi,
Unfortunately with triggers only that’s not possible because it would need handling dates dynamically. Though you can use workflows for that.
Best regards,
Andre Lima.
Thank you