Big issue with generating documents

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1

Hi,

Having big issues generating documents, im using the create document from docx template and convert to pdf action. Is there a problem with those right now?

Everything used to work until today.

UPDATE: its working every 3rd-4th time weirdly enough.

Looks like this:

Screenshot%20at%20Dec%2006%2014-47-50
Screenshot at Dec 06 14-47-50.png1634×1742 130 KB

2

Hello Erik,

Could you please send us the document to support@plumsail.com

3

Hi,

I have sent you the document via email, can you find any problem?

Regards, Erik Lindblom

4

There is a related issue here. The font seems to be lost and replaced with crap. It started out of the blue this morning

image
4B43F4FA-3253-450D-A470-0604D4F68037.jpeg3024×2348 2.02 MB

5

Hello @Saeeak,

Thank you for reporting the issue. Our development team is investigating it. I will keep you posted.

Anna Dorokhova
Plumsail Team