Cannot filter by department

When I use the example given in the documentation
function(itemData){

return itemData[“Department”] == “Software”;
}

The Org chart just spins and spins.

I’ve tried populating the root ID, but when I do that it just shows the entire org chart, and doesn’t filter

Can you help me?

Hello @turtlgal,

Thank you for reporting the issue. We are investigating it, I will get back to you as soon as I have updates.

As a temporary solution could you please try to specify the root ID as the account name of the head employee in the “Software” department? It should resolve the issue. Please, let me know about the results.

Best Regards,
Anna Dorokhova
Plumsail Team

Anna,
When I do so it says it cannot find root item with ID

Hello @turtlgal,

Could you please try to specify the same account as the root ID without setting up the filtering rule and send me a screenshot of the chart you get? Please, make sure to display the department name in the Box Template. Understanding of the chart structure would help to identify the cause of the issue. Thank you!

If you have sensitive data you may send the screenshot on support@plumsail.com.

Best Regards,
Anna Dorokhova
Plumsail Team