Display status in command bar button on form load

[DanielB]

Hey guys,

i have created several status:

• 1 for "New" (I took the default one) --> "0 - New"
• 5 for "In Progress" (I took the default one also) --> "1 - In Progress1", "2 - In Progress2", ...
• 5 for "Pending" (I took the default one also) --> "6 - Pending1", "7 - Pending2", ...
• 3 for "Solved" (I took the default one also) --> "11 - Solved1", "12 - Solved2", ...

If I create a ticket, the default Status is "0 - New". --> Fine.

If I edit a Ticket, the Status should be by default "1 - In Progress1" (if the Status was "0 - New") and this Status should be displayed also by default in the command-bar in the drop-down button.

The problem is to display the correct Status in the dropdown button while the form is rendered.

Can you help?

Thanks
Daniel

[Evgeniy]

Hello Daniel!

Perhaps, I don't get the problem, but for me, the custom status is rendered in the dropdown:

Could you provide some visual information so I could understand the issue better?

[DanielB]

Yes, the custom status is rendered.

My point is:

• If i am a member of a specific group and open a ticket with status "0", i want to display the next status in the save button. This would be Status 1 in my case.

The code should look similar likethis (not implemented the group membership yet).

fd.spRendered(function(value) {
    if (fd.field('Status').value = 29) {
            fd.field('Status').value = 30;
        }
});

UseCase:
The user don't have to pick the apprpriate status from the dropdown but can klick the save button because the right status is already in the button.

[Evgeniy]

Thank you for clarifying the use case. I have turned to developers and will notify you about the result I get.

[Evgeniy]

Please use the code below to set a custom default status for the Edit form:

fd.spRendered(function() {
    ticketForm.Render().then(function() {
        setTimeout(function() {
            fd.toolbar.$children[0].$children[0].currentStatus = {
                ID: 5,
                Title: 'In progress (custom)'
            }
        }, 500);
    });
});

[DanielB]

Thanks for the reply! Works perfect!