Error while saving forms with custom field DueDate

Forms
1

Hi

We are planning to use Plumsail Helpdesk. Currently, I am using the trial version for the demo. i use Plumsail form version 1.1.7 to create the custom form. I use ticket and comment form with custom field DueDate.

I’m getting the below error while saving the form.

System.AggregateException: One or more errors occurred. —> System.NullReferenceException: Object reference not set to an instance of an object.
at lXGu86jbCnbApg2DOR.t2AC67FOk22rFjlS4C.d__5.MoveNext()
— End of inner exception stack trace —
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at System.Threading.Tasks.Task.Wait()
at lXGu86jbCnbApg2DOR.t2AC67FOk22rFjlS4C.IeOVAfY5b()
at FormsDesigner.SharePoint.FormsManager.GenerateForms(Guid formSetId, FormTypes formTypes, XDocument layout, CompiledForm compiledForm)
at bLGKSOpvP7nT8YYywC.x1ZjOTOK6ZEINg0Shv.<>c__DisplayClass23_0.vtZUwJrHyETZwF8Tta.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at bLGKSOpvP7nT8YYywC.x1ZjOTOK6ZEINg0Shv.d__23.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at FormsDesigner.ViewModels.DesignerViewModel.d__286.MoveNext()
—> (Inner Exception #0) System.NullReferenceException: Object reference not set to an instance of an object.
at lXGu86jbCnbApg2DOR.t2AC67FOk22rFjlS4C.d__5.MoveNext()<—

2

Dear @soorya,
With the latest update with the Windows authentication there might’ve been some issues with saving a SharePoint Form, but it should be fixed now. Please, restart and update Forms application on your machine and try to save the form again, it should work now.

3

Thanks Nikita. Now i’m able to save the custom form in plumsail form v1.1.7. But the customised widget form is not working/reflecting in my sharepoint.

4

Dear @soorya ,
Please, follow this instruction to customize widget - https://plumsail.com/docs/help-desk-o365/v1.x/Configuration%20Guide/Widget%20forms%20customization.html