Font changes when converting word to pdf

We have a huge issue affecting our production. The issue is that when converting the word docx to a pdf, the font get changed to a font that is unreadable.

What can possible affect the font in this conversion?

/Christoffer

Hello @christoffer_skog,

I answered in the support ticket.

Best regards,
Petr Bushuev
Plumsail Team

Dear @Petr

I have the same problem. The font changes sometimes form Arial to Verdana.
Any ideas?

Hello @phil,

Could you send me your word document, please? I’ll try to reproduce the issue on my side. Also please let me know the following details

  • Is it permanent or sporadic issue?
  • If it’s a sporadic issue when was the last time you noticed it?

Best regards,
Petr Bushuev
Plumsail Team

Dear @Petr

It is a sporadic issue (80% of the cases). I have made a support ticket with a Word and PDF file. Thanks for your support!

Regards,
Phil

@Petr, I’m having this issue too. Font changes from Times New Roman to DejaVu Sans on every DOCX to PDF conversion.

Is there something I can try on my end or should I open a support ticket? Thanks for your help.

Hello @mitch,

We’re aware of the issue and working on a solution. I’ll post here some information later.

Best regards,
Petr Bushuev
Plumsail Team

Dear @Petr

Are there any news on this?

Thank you.

Hello @phil,

So far, the issue is being researched by our developers. I’ll post an update once I have some information about the subject.

Best regards,
Petr Bushuev
Plumsail Team