We have a huge issue affecting our production. The issue is that when converting the word docx to a pdf, the font get changed to a font that is unreadable.
What can possible affect the font in this conversion?
/Christoffer
We have a huge issue affecting our production. The issue is that when converting the word docx to a pdf, the font get changed to a font that is unreadable.
What can possible affect the font in this conversion?
/Christoffer
Hello @phil,
Could you send me your word document, please? I’ll try to reproduce the issue on my side. Also please let me know the following details
Best regards,
Petr Bushuev
Plumsail Team
Dear @Petr
It is a sporadic issue (80% of the cases). I have made a support ticket with a Word and PDF file. Thanks for your support!
Regards,
Phil
@Petr, I’m having this issue too. Font changes from Times New Roman to DejaVu Sans on every DOCX to PDF conversion.
Is there something I can try on my end or should I open a support ticket? Thanks for your help.
Hello @mitch,
We’re aware of the issue and working on a solution. I’ll post here some information later.
Best regards,
Petr Bushuev
Plumsail Team
Hello @phil,
So far, the issue is being researched by our developers. I’ll post an update once I have some information about the subject.
Best regards,
Petr Bushuev
Plumsail Team