Need help with Trigger

I am trying to create a trigger that runs on ticket creation that looks for words in the body and sets a field.
I have this working on a different trigger when a comment is created, however I can’t seem to get it working for this trigger. Can you help? Below is the screen shot of the trigger as well as the ticket created

I figured this out.
Removing pictures

1 Like

Hi @turtlgal,

I’m glad that you were able to resolve this.

Can you share how you fixed it? I have the same problem?

For the reference of other users: the issue was discussed in another topic.