We are experiencing this exact same scenario. Was there ever a resolution?
Hi @MarcLaf,
Usually it is related to custom master page and some third party scripts breaking standard SharePoint Framework web part loading.
If you use custom master page, try to create a new site with a standard master page and try to reproduce the issue there.
Hi @antonkhrit
We have not changed our master pages or are using any other third party script / plugin on our site. The issue happens on multiple sites (even newly created ones).
@antonkhrit I may have spoke too soon. We had some interns working on our SharePoint deployment over the summer and they may have made modifications to the master pages because when I run health checks on the site collection, I get a warning that the home pages have been modified.
If I try to reset the page using the link included I get redirected to a page that says I don’t have permission (I am the tenant admin). This site is a brand new site as well so I’m wondering if it’s inheriting anything from the top? I feel that this issue is far out of scope for this particular support forum…
Consider fixing the following problem(s) either before or after upgrading:
Customized Files
The following files have been customized from their default and may present some unexpected visuals or behavior after upgrade:
- https://tenant.sharepoint.com/sites/SUB-Test-Marc-1/SitePages/Home.aspx - [Reset page to default]
Reset specific pages to default to make the page lose customizations and any embedded data. Normally, you should do this only if you are having difficulty using the page after upgrade.
This is happening to us in our tenancy - none of our sites have had master pages modified.
We’ve upgraded the webpart to the latest version, tried it on several sites - even brand new sites within the tenancy and we’ve also tried this web part on a Modern page with no modifications and the same still happens.
Any update on what may be doing this?
Hey suvvers,
We currently have support looking into it. If and when they come back with a resolution I’ll post here if it’s applicable to everyone.
Is there any update on this? I have a customer seeing this same behavior.
Hello @cchandler,
Does your customer have an issue with Org Chart loading? Could you please, navigate to the page with Org Chart, open developer tools of the browser (F12), navigate to “Console” tab, reproduce the issue and send us a screenshot of the “Console” tab and of the web part. You also can send it to support@plumsail.com with the link to this conversation.
Please, click the Gear button in the top right corner of the chart, then click Help, take a screenshot of the popup window and send it to us as well.
Please let us know if your customer made any modifications to the master page.
Also please try to create a new empty page, add there an org chart with the default settings and check if it works. Please, let us know about the results.
Anna Dorokhova
Hello @coresoul,
I assume you posted this screenshot as an answer to this message Org Chart Loading super slow?
Could you also please provide information regarding the other questions? It would help us to understand what can be the issue. Could you also please send us a screenshot of the Data Source Settings and General Settings tabs of the Configuration Wizard?
Best Regards,
Anna Dorokhova
Plumsail Team
Hi
Has there been any more information given on what may be causing the slow down in loading?
Hello @suvvers,
We investigated the issue with initial loading of Org Chart and released a new version with a fix for it. We are waiting for information from a client whether everything works fine now. I will post an updated once we have a confirmation.
1 Like
We are having this issue as well when will a new version be released?
Hello everyone,
We fixed Org Chart loading issue on communication sites. The changes are on our side, no action is required on your part.
Anna Dorokhova
Plumsail Team
I'm having the same issue. Contacted Plumsail Support but it has been almost a month now with no resolution.
Hi @jiecerbo!
Can you, please create a separate testing page with the Org Chart with a SharePoint list as a data source and the default example data? Like this:
Does this chart behave similarly?
This way we can know for sure if the reason is in the list you're using or in some custom page settings.
Hi. I created a new page and added the web part without changing anything, but I still get the same result, just a spinning wheel and the same message in the console:
@jiecerbo, thanks for the info! Just to clarify:
- The same issue persists when you're using the new list with demo data only, right? (the Org Chart should display a demo chart with the Contoso corporation structure).
- You're using the on-prem 2019 version, is this correct?
- Can you, please confirm that the latest version - 3.2.24 - is used? Thank you!
Hi @jiecerbo,
I sent you a direct message to set up a screen sharing session. This will help us to research the issue on your side.