Question on Built in Dashboards

[turtlgal]

I own the HelpDesk tool as well as Dashboard Designer

On the prebuilt reports I have a few questions.
On Tickets by Category, is there a date range that the data is displaying? I know that it’s not showing me the data for all my tickets. How would I show this graph for all tickets all time?

Is there a way to respond to the survey responses? Or a way to get an email with the response without having to go in and check each the report?

Thank you

[Oleg_Tsurkan]

Hello @turtlgal,

All tickets except those with 'resolved' status are being displayed there. You can use Dashboard Designer to modify this diagram or create and use a new one.
Yes, you can create a trigger with a snippet which will notify you when a ticket is rated and you can reply to this message back to the customer. It might look like this: