Is this a possibility, or is it on your roadmap?

Hi, Thank you for your question. Currently, you can create your own survey using any third party service like surveymonkey.com and include a survey link to email notification about ticket resolution. Additionally, we are working on feedback feature right now. Once a ticket is closed, a requester …

Good day, This evening I’ve discovered your solutions. It looks very promising! About the survey request: I am very curious for such solutions. What were you able to realize? With kind regards, Joko

Hi @webjoko , Thank you for your question. You have two options here: Use builtin customer satisfaction survey. It allows you to collection information about satisfaction and comments from requesters. Then this information is displayed in help desk reports section. Later you can filter tickets by…

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Survey on ticket closure

HelpDesk Microsoft 365 version

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