When we create a ticket and assign it, all agents are still being notified that a ticket has been created.
Trigger Condition:
[AssignedTo] = ‘’
It was the default syntax…any hints?
When we create a ticket and assign it, all agents are still being notified that a ticket has been created.
Trigger Condition:
[AssignedTo] = ‘’
It was the default syntax…any hints?
Hi David,
Your syntax is correct. I’ve just tested it: