Hi,
Just one question.
Default, the trigger for assignement notification : " Notification: Assignee - Assignment "
is [AssignedTo] <> '' and [AssignedTo] <> [Editor] and [Prev::AssignedTo] <> [AssignedTo]
This trigger send an e-mail to the assigned person except the editor of the ticket is the assigned person ? That's correct ?
I have not problem wit this but, il want make a new trigger to notifie to the requester his ticket are assignee. and i use this.
But this is not ok.
[AssignedTo] <> '' and [AssignedTo] <> [Prev::AssignedTo] <> [AssignedTo]
Do you have some idea for me ?