I have installed the Help Desk tool and widget, however Im having an issue with the widget placed on a different site.
If a user goes to the HelpDesk site, which I’ve placed the widget on, they are able to see the widget correctly.
If they go to a different site, that has the widget app installed, and the coded embeded, the SSO is not working.
I had this issue previously however I cannot remember how I fixed it.