I am wondering if there is a way to use Active Directory groups to populate Agents in the solution.
IE: Let’s say I have a helpdesk for a customer service function.
I know I could go into Plumsail and create Agent accounts manually. But is it possible to instead create an Active Directory group (in this example…. Customer Service Agent) and then by adding a person to that group it would automatically create an agent in Plumsail? And those accounts would be “linked” to the extent they login with the same credentials as they do to Office365 + password changes automatically occur, and lastly, when their Active Directory account is deprovisioned when they leave…they are removed?
This way I can have all their information populated from Active Directory, including their picture. And when a person joins the company, or leaves, they are automatically added/removed/provisioned.