I'm new to the forum and Plumsail and as most of you I'm here to find help and advice.
My organisation has recently adopted the HelpDesk product and I'm trying to make easy to use, in the past we've used feature similar to Canned responses - we would have a number of replies ready to be sent with a click of a mouse. I'm attempting to create replies which can change depending on the fields in the ticket for example when replying Requester's name will be populated automatically.
Is it possible? There is no mention in the user guide but as the system is based in the SPO I'm sure there is a way to do it (I just don't know how)
Thanks for help in advance.