Add Knowledge base articles to ticket Form based on Tags

HelpDesk
1

The new knowledge base articles now use the same Tags as tickets.
I would like to add a List and Library control (using Plumsail Forms) to the Ticket form and list all KB articles that have Tags corresponding to the Ticket Tag.

Have tried some JS solutions (based on AI recommendations) but cannot get filtering of articles in the list control to work.

Any tips on how this should be set up?

2

Hello Geir! Please try this code in a custom form:

fd.spRendered(function(vue) {
    let tags = fd.field('Tags').value;
    let query = '';
    function buildQuery(item, index) {
        query = query + '<Eq><FieldRef Name="Tags"  LookupId="True" /><Value Type="Text">' + fd.field('Tags').value[index].LookupId + '</Value></Eq>';
    }
    
    if (tags.length === 1) {
        query = '<Eq><FieldRef Name="Tags"  LookupId="True" /><Value Type="Text">' + fd.field('Tags').value[0].LookupId + '</Value></Eq>';
    } else {
        query = '<Or>'
        tags.forEach(buildQuery);    
        query = query + '</Or>';
    }
    console.log(query);
    
    fd.control('ListOrLibrary1').ready(function() {
        fd.control('ListOrLibrary1').filter = query;
        fd.control('ListOrLibrary1').refresh();
    });
});
3

Thanks a lot.
That worked perfectly.
Appreciate your fast and accurate response.