Added new status - update headers on "Home" webpart

HelpDesk Microsoft 365 version
1

Hi!

So, I updated our tickets to include a “cancelled” status, and I modified all of the different views, to exclude this along with the “Solved” status. However, the counters on the “My Tickets” webpart don’t accurately reflect this, i.e. they still “count” the cancelled tickets, even though they don’t appear in the views.

Can I change something myself to reflect this, or is this something that needs to be changed from Plumsails side?

Thank you!!

/Thomas

2

Hi @tdy,

Thank you for your question.

First of all ensure that you have the latest version 1.4.2. If yes, then after change list view, go to home menu settings and update corresponding item. This will clear home menu cache.

We will consider this issue in our future releases.