Is it possible to assign tickets to different agents by the first letter of a requesters "Full Name" ?
Thanks!
Is it possible to assign tickets to different agents by the first letter of a requesters "Full Name" ?
Thanks!
Hello! Yes, you can create a trigger and use regular expression matching in its condition. Use the following expression (it should be enclosed in single quotes):
(?i)^e.+
(?i)
– case-insensitivity flag
^
– beginning of the line
e
– the letter you need
.
– wild card, any character
+
– quantifier (one or more occurances)