Assign tickets based on first letter of requesters name

Is it possible to assign tickets to different agents by the first letter of a requesters "Full Name" ?


Hello! Yes, you can create a trigger and use regular expression matching in its condition. Use the following expression (it should be enclosed in single quotes):
(?i) – case-insensitivity flag
^ – beginning of the line
e – the letter you need
. – wild card, any character
+ – quantifier (one or more occurances)

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