Is it possible to auto-assign an agent by the category of a ticket?
Thank you
JB
Am I to take it that this cannot be done in PlumSail Help Desk?
Hello John! I am sorry for the delay in replying to you: for some reason, I have received a notification about the new topic only a couple of hours ago.
It is possible to assign tickets to different agents depending on their category. You just need to create a separate trigger for each such assignment. Here is a sample:
