We wonder if someone has suggestions for how to handle responses to issues that many users are likely to experience?
An example to explain better:
"The printer on 7th floor is not working and there is a message saying toner empty"
We understand that this is a problem for all users on 7th floor so we would like to respond to them all and not only the one that reported the problem (as we then would expect nearly everyone on 7th floor will send in the same ticket).
Any creative suggestions out there?