So our organization had all its names formatted as "Surname, Firstname" (e.g, Smith, John) when we first implemented Plumsail. We have since changed everyone's name around to "Fristname Surname" (e.g. John Smith). Is there an easy way to switch all the contact's names in Plumsail without messing up the ticket histories etc?
We run Plumsail as an internal helpdesk so all our Contacts are just our users and 99% of staff had raised at least one ticket so have a contact in the contact list before we switch their names around in Active Driectory.