Conversion of docx to PDF fails

Hi, I have a weekly flow that, in one of its steps, converts multiple DOCX files to PDF. Since yesterday evening (I retried a couple of times since then), several DOCX file are not converted. I get the following error:

{
  "request": {
    "url": null,
    "traceId": "0HLQILK9H6HPL8c9e2d203"
  },
  "error": {
    "code": "ApplicationResultException",
    "message": "The operation has taken longer than allowed.",
    "date": "2019-10-17T06:41:17.7241877Z"
  }
}

The input for the conversion action seems OK to me so I'm a bit puzzled what's happening here. Can you help?

Regards,

Filip

We are also suddenly experiencing this issue, did you find a fix?

Hello @Filip and @jcook,

Please accept my apologies for the issue. We're researching it and going to release a fix as soon as possible. Thanks for waiting!

Best regards,
Petr Bushuev
Plumsail team

1 Like

SplifPDF and other related PDF is all failing for my account also.
Please fix this asap.

Hello @fluke,

There was a failure of some services and now it's fixed. We're researching the core of the issue.

Best regards,
Petr Bushuev
Plumsail team

Hello,

The issue is related to Azure storage downtime

image

We're going to find how to reduce dependence on Azure services since its 99.9% SLA is not always true. We understand that the failure affected your business and willing to extend your subscription and add extra documents. Please contact us at [email protected]

Best regards,
Petr Bushuev
Plumsail team

We have the same problem. The flow fails almost daily. Are there any workarounds?
Please report as soon as possible if a fix is ​​known.

Hello @Costi,

The issue was related to the Azure storage. Please check out my reply above.

Best regards,
Petr Bushuev
Plumsail team