Conversion of docx to PDF fails

Documents
1

Hi, I have a weekly flow that, in one of its steps, converts multiple DOCX files to PDF. Since yesterday evening (I retried a couple of times since then), several DOCX file are not converted. I get the following error:

{
  "request": {
    "url": null,
    "traceId": "0HLQILK9H6HPL8c9e2d203"
  },
  "error": {
    "code": "ApplicationResultException",
    "message": "The operation has taken longer than allowed.",
    "date": "2019-10-17T06:41:17.7241877Z"
  }
}

The input for the conversion action seems OK to me so I'm a bit puzzled what's happening here. Can you help?

Regards,

Filip

2

We are also suddenly experiencing this issue, did you find a fix?

3

Hello @Filip and @jcook,

Please accept my apologies for the issue. We're researching it and going to release a fix as soon as possible. Thanks for waiting!

Best regards,
Petr Bushuev
Plumsail team

1 Like
4

SplifPDF and other related PDF is all failing for my account also.
Please fix this asap.

5

Hello @fluke,

There was a failure of some services and now it's fixed. We're researching the core of the issue.

Best regards,
Petr Bushuev
Plumsail team

6

Hello,

The issue is related to Azure storage downtime

image

We're going to find how to reduce dependence on Azure services since its 99.9% SLA is not always true. We understand that the failure affected your business and willing to extend your subscription and add extra documents. Please contact us at support@plumsail.com

Best regards,
Petr Bushuev
Plumsail team

7

We have the same problem. The flow fails almost daily. Are there any workarounds?
Please report as soon as possible if a fix is ​​known.

8

Hello @Costi,

The issue was related to the Azure storage. Please check out my reply above.

Best regards,
Petr Bushuev
Plumsail team