Custom Email Settings

HelpDesk Microsoft 365 version
1

Hi all,

Does anyone successfully use the SMTP server settings?

I have set this to use the Microsoft SMTP server, from one of our Exchange Online email accounts.

After clicking the test button, I receive an email to the mailbox, saying “This is a test email” or something similar and it shows as that user that sent it. However, when a notification is sent out to the users, it still uses the Plumsail mail address…

Anyone else have this issue?

Adam

2

Hello @adam.gunning,

Could you please tell us if you are talking about HelpDesk SharePoint Online version?

3

Hi Oleg,

This is indeed the Helpdesk Sharepoint Online Version.

Apologies, it seems I posted this in the Workflow Actions Pack section of the forum. It was intended for the HelpDesk section.

Regards

Adam

4

Could you please send me your SMTP settings via PM and please tell me your domain name, you could also send it via PM.

5

An update for anyone else having this issue, I had set the mailbox to forward in the “Mail Flow” settings, instead it works if you set up an inbox rule to “Redirect” the emails.

Thanks @Oleg_Tsurkan for your help in PM’s

Adam