Custom Field not Updating


We have created some custom field in our ticketing system to capture data and when the agents tried to update the field according it appears not to be updating when they make any change. Please can you have a look



Hello, Ndy. Please specify what exactly field you created. If you can provide me with access to the instance, I will check it by myself. Otherwise, I need the configuration of the one and more detailed description of the updating process.