Help Desk (O365) is sending multiple messages (ticket status, replies etc) since yesterday. It started with two or three per ticket action. We are now seeing at least 5 +. The messages are general 1-2 minutes apart. It's really tweaking our customers and my staff.
The only difference between now and last week: Our state (MN) is in distance learning mode and under shelter-in-place rules (as are most states).
I suspect the duplicates are resends because plumsail is not getting delivery confirmation, which I imagine is low priority traffic in our current state of overload. Is there a way to limit retries to maybe 1?