Our helpdesk has the standard set-up that all emails sent to "[email protected]******" automatically generate a ticket, and the sender should get a notification with the ticket number.
Are there a recommended troubleshooting steps for when this stops working? Last week it stopped working.
I changed, recreated, reset the settings, I changed and reverted the 365 password.
After repeating all those steps a few times for an hour or so, it still wasn't working, so I gave up. The next day it was working again.
Recently it stopped working again. What steps can I do to fix this more quickly?