Email Triggers - adding new columns to Snippet table

HelpDesk
1

Hi - I'm trying to configure my Triggers to show two new columns which works and does pull information through {{ticket.issuetype}}, however becuase it's not part of the {{snippet:ticketinfo}} it appears under the table and looks messy.

Is there a way to add these to the ticketinfo that's already pulled through?

One other thing, we don't need the Category column and so it has been removed but it still shows on email. Can this be removed?

Any help would be great.

Thanks

Graham

2

Hello Graham!

I would advise you not to delete the default columns to avoid issues with submitting or updating tickets. The "Category" column shouldn't cause any problems but others may. Just hide the default columns that you don't need.

Unfortunately, the standard snippets are not editable. You can create your own table using tokens and HTML markup. Add something like this to your message template:

<table>
  <tr>
    <td>Ticket #</td>
    <td>{{Ticket.TicketID}}</td>
  </tr>
  <tr>
    <td>Status</td>
    <td>{{Ticket.Status.Title}}</td>
  </tr>
  <tr>
    <td>Requester</td>
    <td>{{Ticket.Requester.Title}}</td>
  </tr>
  <tr>
    <td>Assignee</td>
    <td>{{Ticket.AssignedTo.Title}}</td>
  </tr>
  <tr>
    <td>Priority</td>
    <td>{{Ticket.Priority}}</td>
  </tr>
  <tr>
    <td>Issue type</td>
    <td>{{Ticket.issuetype}}</td>
  </tr>
</table>