Error When sending ticket: "Subject and description must not be null"

I've been working on a ticket form for a widget. suddenly I'm getting this error when I send the ticket. - how should I fix it?
Thank you,

Hello! Please export your form and share it - it will be easier for me to investigate the issue.

I cant do that so I have sent you an email with file attached. If that does not work then please tell me an alternative to sharing. we're locked down pretty tight.

Unfortunately, I have not still received the message. Please send one more to [email protected]. Refer to this topic and attach the exported form. I will continue the discussion in the support ticket.

Please change the name of the Description field to Body.

that worked! you are awesome!~

1 Like