Export Links , to import in another system

HelpDesk
1

Hi,

we are working with an older version of microsoft CRM, but this is our core customer system
we want to use plums as our ticket service, but we also want some kind of export of the tickets, imported in our CRM

so i was thinking to add a new column in a ticket, make it customerid , then make a report from plums ,
this report should include customerid + link to ticket

that information can be imported in our crm, so we can open the ticket link from our crm

can this be done? am i thinking right?

2

Hello @Fabio.Pergola,

You can add a custom column to a ticket using this tutorial.

Regarding your other question, well, for this kind of work you would need to use Microsoft Flow and HelpDesk connector.

Your flow should look like this:

In your case the link should look like this:
<URL of your HD>/Lists/Tickets/fd_Item_DisplayForm.aspx?ID=<ID of a ticket>

To get a ticket’s ID you should this function in the flow:
actionBody('Get_tickets')[0]['ID']

3

this helps, thank you verry much