I am trying to configure a simple trigger
Email from ‘[email protected]’ (this is one of our existing support mailboxes)
Assign to: ‘agent name’
I am following up these instructions https://plumsail.com/docs/help-desk-o365/v1.x/How%20To/Configure%20assigning%20based%20on%20forwarding%20address.html
I have two questions:
What should be the right order to give it? In fact what is “order” really imply. I have given it Order: 100 as this looks the next logical number
Ideally it will like to append a specific text to the ticket title that will add to the forwarded email title ie: Old ticketing system request + Email title
Could you guide me through this?