We think something has gone wrong with our feedback system. On Friday (30/07/21) we had 1400(ish) positive feedbacks 10 "well" feedback and 13 "bad" feedbacks.
We now have 23 "bad" feedbacks, the majority of the extra were raised yesterday (2/08/21) and have some very positive comments next to them. Additionally, we have a "Well" and a "Bad" feedback from people who have left and their accounts have been completely disabled before the ticket was closed so they could not respond to them.
Here is the list of "Bad" feedback that we believe to be incorrect:
Ticket #3973 is the one of the leaver whose accounts was completely disabled and access to all 365 systems had been revoked at the time the ticket was closed.
We have changed nothing in our Plumsail instance in this time and there are to many of these for it to be a case of the wrong face clicked by accident.
If someone could help me figure out what's going wrong I would appreciate that.