So I assumed that we'd at least get a limited license for Plumsail Forms in the same way as we got Form Designer so we could customise Helpdesk forms, but I just ran the update to 2.1.2 and now I can't re-add the mandatory fields I had on the old form, so I have to edit those fields in list view before I try to save a form.
We provide the limited license for Plumsail Forms for subscriptions not less than of "Yacht" plan. The license for Forms Designer was provided under the same condition.
I have the yacht license and have installed the trial version, is this the right way to go to be able to use the forms designer to re-implement my changes?
With modern UI, you need to use Plumsail Forms (not Forms Designer). You install a free/trial version of Forms and use it with no restrictions when connecting to your HelpDesk instance (licensed with Yach plan) for customizing tickets or contacts forms.
Please check service health of your tenant whether there are any incidents. If it is alright, then send me in a private message the URL of the updating HelpDesk instance. I will pass it to developers to find out what could cause the issue.