Intermittent SPLoaderError.loadComponentError for users

kcitcontract · May 10, 2022, 3:28pm

Is anyone else currently experiencing intermittent outages with Sharepoint forms?

We have been having sporadic complaints from users that are receiving the attached error. The last time this occurred was when the Azure outage was present.

Many still receive the errors after cache clears and incognito browsers as well.

mnikitina · May 10, 2022, 4:03pm

Hello @kcitcontract,

Looks like you are using the common Attachment field that stores file in Plumsail Account and you've run out of storage.

Please replace it with the SharePoint Attachment field:

kcitcontract · May 10, 2022, 4:11pm

The forms that individuals are having issue with don't have any attachment fields, so I'm unsure how that would affect this. It also allows some submissions, but not others, and only periodically.

kcitcontract · May 10, 2022, 4:19pm

We also would have no need for anything in that storage; would it be possible to purge the data that is there? Only one of our forms actually utilizes attachments and I've confirmed that it is using the SP Field

mnikitina · May 10, 2022, 4:41pm

@kcitcontract,

I'm sorry, I consulted with developers. They say the issue most likely is related to your network settings.

Please share the screenshot from the browser console when getting this error.

Also. paste the URL from the error message into the browser and send a screenshot of the result as well:

kcitcontract · May 10, 2022, 4:50pm

Not a problem, the output of what I get when I navigate to the URL is pasted below (too large for a screencap). I'm not experiencing the issues on any of my accounts or devices, so I'm unsure if it will entirely help, but I have advised service desk to try and get the console of the next user that they run into the issue with.

Output:
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mnikitina · May 11, 2022, 5:02am

@kcitcontract,

For you the content is loaded properly. We need a content of this page and console errors from a user who's experiencing the issue.