IsValidLicense checks have failed

Hello Plumsail,
We have bought the Workflow Action Pack for two WFE Servers. I have put all the license files in the root of the webapp. One WFE is working but the other says that the license is not valid. I can see that the Software is checking the license but the licenss from the bad WFE is missing. I have checkt two times to make sure the license file is in the directory but the Software is not checking the file.
image

ULS Logs
read licenses from C:\inetpub\wwwroot\wss\VirtualDirectories\selfservice.zimt.uni-siegen.de443\ 5e731280-3126-9e23-932f-8480fe10297e
try to load C:\inetpub\wwwroot\wss\VirtualDirectories\selfservice.zimt.uni-siegen.de443\CSL_SP16WFE1_c91e3d5c-5479-cc18-70e9-66db770444a5.license 5e731280-3126-9e23-932f-8480fe10297e
try to load C:\inetpub\wwwroot\wss\VirtualDirectories\selfservice.zimt.uni-siegen.de443\CSL_SP16WFE2_d9a84131-8bbd-78c6-c1ae-6ad13e7fc3ed.license 5e731280-3126-9e23-932f-8480fe10297e
try to load C:\inetpub\wwwroot\wss\VirtualDirectories\selfservice.zimt.uni-siegen.de443\DDL13_SP16WFE1_c91e3d5c-5479-cc18-70e9-66db770444a5.license 5e731280-3126-9e23-932f-8480fe10297e
try to load C:\inetpub\wwwroot\wss\VirtualDirectories\selfservice.zimt.uni-siegen.de443\DDL13_SP16WFE2_d9a84131-8bbd-78c6-c1ae-6ad13e7fc3ed.license 5e731280-3126-9e23-932f-8480fe10297e
try to load C:\inetpub\wwwroot\wss\VirtualDirectories\selfservice.zimt.uni-siegen.de443\FDL13_SP16WFE1_c91e3d5c-5479-cc18-70e9-66db770444a5.license 5e731280-3126-9e23-932f-8480fe10297e
try to load C:\inetpub\wwwroot\wss\VirtualDirectories\selfservice.zimt.uni-siegen.de443\FDL13_SP16WFE2_d9a84131-8bbd-78c6-c1ae-6ad13e7fc3ed.license 5e731280-3126-9e23-932f-8480fe10297e
try to load C:\inetpub\wwwroot\wss\VirtualDirectories\selfservice.zimt.uni-siegen.de443\WFPack_SP16WFE1_c91e3d5c-5479-cc18-70e9-66db770444a5.license 5e731280-3126-9e23-932f-8480fe10297e
License loaded 5e731280-3126-9e23-932f-8480fe10297e
Check the license 5e731280-3126-9e23-932f-8480fe10297e
Check the hardware ID 5e731280-3126-9e23-932f-8480fe10297e
Check the Host 5e731280-3126-9e23-932f-8480fe10297e
Check the ServerID 5e731280-3126-9e23-932f-8480fe10297e
Medium IsValidLicense checks have failed 5e731280-3126-9e23-932f-8480fe10297e
License: 5e731280-3126-9e23-932f-8480fe10297e
Global Exception Logger System.NullReferenceException: Object reference not set to an instance of an object. at •.”.System.ServiceModel.Dispatcher.IParameterInspector.BeforeCall(String , Object[] ) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InspectInputsCore(MessageRpc& rpc) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet) 5e731280-3126-9e23-932f-8480fe10297e

hope you can help

best regards

domschi

Hello @domschi,

Let's check the licenses in the ticket where you received the license files. Could you let me know the ticket number, please?

Best regards,
Petr Bushuev
Plumsail team

Hello Petr,

is this the Number: Lizenz [#SL6182]

Domschi