New Item button on related item opens in full screen rather than dialog

Hiya @mnikitina

I have a weird issue that only happens with 1 form.

I have a related item control:

When you click the + Log Time button, a dialog appears:

But then it redirects to a full screen of the form so all changes on the parent form is lost:

If you click back, it takes you to the full screen version of the parent form and then if you click the + Log Time button again, it opens in a dialog as expected:

Please can you help?

What I have tried so far:
Disable all JS code on the new item form for the Time log List (that is the form that should open in the dialog) for both current form and custom routing.

The only thing that is happening to that control is this:
//Change Create item button for time log window fd.control('TimeLog').ready().then(function(dt) { dt.buttons[0].text = 'Log Time'; });

The other thing is that the parent form is the Ticket form from the Plumsail helpdesk app.
Hoping you can help me solve this!

Hello @Jamal_Smith-Graham,

You don't have any custom code in a New Log Time form, is that correct?

Have you tried clearing the browser cache?

What version of the app package are you using? You can check it in the SharePoint App Catalog. The latest version is

What version of the designer are you using?

If you are using an outdated version of the app package or designer, please install the latest versions and re-save parent and child forms.

Learn how to update the app package here.

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Thanks for this @mnikitina, it looks like it might have fixed the issue!

Just doing some more testing.

Is there any way that you could put in some sort of notification when you open Forms Designer to alert you that there is an update to the app package or is there a way to automate the updating of the app package as we never know when there is a new release! :slight_smile:


Hello @Jamal_Smith-Graham,

Thank you for sharing your ideas!

Now, we notify users about the new app package by email. But we are planning to notify users about new packages release in the desktop designer, but there is no exact release date for this.

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