Plumsail Helpdesk Expired

We have renewed our subscription for a year to Plumsail helpdesk. Everyone gets this popup. Why would it show up if we renewed on 4/7. We get lots of complaints and there is no way to remove it. It blocks a portion of the screen that has the view selection behind it so users can't use that. We need a way to remove this ASAP

This was taken care of by support.

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