Please accept my apology for the delay. We see that you have 2 accounts:
JGriffith@devonport.tas.gov.au and lwalder@devonport.tas.gov.au
The second one has 0 credits available. Could you please check that you use an API key created under the first account JGriffith@devonport.tas.gov.au ?
I use an API key created under the first account. Payment was made using the second email address while logged into my account.
It appears that payment has to come from the second email address. If I pay under my account, it does not seem to register the extra documents I purchased when I ran out two days ago.
I had lwalder upgrade to the Drawer 1000 documents and all is working now.
I would like to be able to purchase upgrades or added documents under jgriffith, but when I click on Billing, it won’t let me in as it states billing is managed by lwalder.