Plumsail Support

Hello,

I logged a ticket yesterday and have not heard back. Ticket number below.

#SP23086 | Yesterday at 11:15 AM

URGENT - Support Subscription

Does Plumsail respond to requests for support?

I have an odd licensing issue with Documents that I need resolved.

If Plumsail support is monitoring this forum, could you please assist?

Hello @Jeff_Griffith ,

Please accept my apology for the delay. We see that you have 2 accounts:

[email protected] and [email protected]

The second one has 0 credits available. Could you please check that you use an API key created under the first account [email protected] ?

Best regards,
Petr
Plumsail team

Hello Petr,

I use an API key created under the first account. Payment was made using the second email address while logged into my account.

It appears that payment has to come from the second email address. If I pay under my account, it does not seem to register the extra documents I purchased when I ran out two days ago.

I had lwalder upgrade to the Drawer 1000 documents and all is working now.

I would like to be able to purchase upgrades or added documents under jgriffith, but when I click on Billing, it won’t let me in as it states billing is managed by lwalder.

Hope that makes sense.