I have some questions out to support but have not gotten any responses so thoughi maybe get better feedback here.
Helpdesk Widget: Our clients have their own SharePoint Tenant, how do we share the widget with them when the help desk is in our SharePoint Tenant?
-When I folowed both Widget articles I either got "Please place the Widget in the same to the same SharePoint Tenant with your help desk." or "Please use the SharePoint Widget."
Is there an option for Archiving? In our current system we have over 8000 Tickets. We find performance is improved when tickets are archived to a second list.
Is there an option to have Triggers/SLA/scheduler Run on other lists? Or pull up items to validate against?