We have users experiencing an issue on our Plumsail form on their Samsung Android Tablets.
On the form, there is a List or Library control with a lookup dropdown called 'Item'.
The issue is that some items within the list cannot be selected by the users. The workaround is to select the first item in the list, THEN go back and select the item that they couldn't select.
In the attached video, I remoted controlled into a users tablet and attempted to select "Gowns" from the dropdown. I could not. So I then selected the "Bonnets", then went back and tried to select the Bonnets again...it worked. This is the only way to select some items on the list from a tablet.
This is a serious problem and we need an explanation for this behavior. It does not happen on PCs or iPads.
Thank you.
Video:
