We are creating a customer portal that lists their tickets and comments in lieu of using the widget. I tried to pull the Attachments sharepoint list down hoping the pointers to the attachments stored in the tickets would be there but it is blank. Is there a way to list the sharepoint locations of the attachments for the tickets?
HelpDesk tickets are just SharePoint items. You can retrieve their attachments using the REST API call. Here is a sample thread on the topic but you can seek others. If it doesn't work, ensure that you retrieved the proper ticket and there are no errors in the request.