Ticket Status no showing

HelpDesk Microsoft 365 version
#1

Hi guys,

When a new ticket is created on the ticketing system by an agent. This needs to show as 'New' ticket. Can this be fixed?

Regards

Ndy.

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#2

Hello, @Ndy

Could you provide also a screenshot of the "Ticket Statuses" list (find it in "Site contents")? Make sure that fields ID and InternalName are visible on it.