Ticket Web Part doesn't bold tickets with updates

Hello Plumsail

With the newest update to forms allowing us to open panels from the web part in site pages, we have implemented this with the helpdesk list. Unfortunately, when doing this, we have lost the functionality where the title is bold if there is an update on the ticket, is there any way that we can get this back?


Hello Jamal! I reported developers about the issue and will keep you informed about further updates.

Thanks Evgeniy, looking forward to hearing from you when it is fixed!

Hello Jamal! The highlighting of the unread tickets is implemented with the field customizer. Unfortunately, it does not work in the web part. For now, there is no possibility to support this feature in it.

Hiya @Evgeniy

Thanks for the feedback :slight_smile: