Multiple users, systems and browsers are reporting that when you click on Save as Solved, new or pending, the ticket does not close. Nothing happens on the screen! Anyone else having this issue? @antonkhrit@Oleg_Tsurkan@Anna
This appears to occur when a note has been added to the ticket then the Save As button is clicked
I am unable to view my About settings of my environment as well. Someone from Plumsail please help!
My only complaint about the company is their lack of 24X7 support, this is the 3rd instance I’ve had where my environment is severely impacted, but I cannot get in touch with support.
I’ve heard nothing yet.
Hi @Sari, thank you for your message.
We were able to reproduce the merging issue, the dialog window freezes when ‘Copy attachments from the source ticket’ option is checked and no attachments actually exists in the source ticket. However the merging process itself works fine in this case. I will let you know as soon as we fix it.
Thank you very much for noticing the problem.
Right now our support team is available during European support hours. Our technical engineers also react in case of emergencies, but they are mostly handling the issues, not communication with customers. That is why there may be a gap between the fix and reply.
In future we are considering introducing US support hours, but there are no due dates.
Right now we are testing the status page like this https://status.plumsail.com to deliver information about availability of our services.
Right now it is not in production mode yet. We are researching different ways to deliver information about service statuses.
Probably, we will also add an option to submit a technical incident about services availability through the status page.
Regarding the issue from this discussion. Our technical team has detected it before it was reported by you and started working on it. You are right, due to the time difference, our support team was not able to let you know about it right after your request.
I don’t know how many North American Customers that you will need to provide support for us during business hours, but I do hope you continue to consider this, as I really love this tool, but the lack of support during my production hours hurts terribly as it typically takes 2 days just to get one reply from support and to answer again. Love the product keep up the good work.