Tickets not working

[David]

Got an error with the Email Settings and therefore we can not create any tickets…anyone???

[antonkhrit]

Hi @David,

Please review this reply in another community discussion:

Tickets are not closing!

Dear @turtlgal, @David, @trasmus, @Sari, We are sorry for service interruption that affected you during this period of time. And thank you for your patience while we were fixing that. A few weeks ago we have released Public REST API for our HelpDesk. Yesterday the API was highly loaded by a significant number of requests. That lead to an overload of our infrastructure. We admit that the issues were related to the design of our API infrastructure. It was too closely related to common HelpDesk …