Tickets won't open - An error has occured. Please check the browser console (F12)

Hi,

We have a problem with one of our help desks, where certain tickets won't open with the following error.

An error has occured. Please check the browser console (F12).

I have attached the browser log below.

Ignoring unsupported entryTypes: longtask. sp-pages-assembly_en-gb_2c6716cf355261c601aa05e642cd7584.js:70:263091

No valid entryTypes; aborting registration. sp-pages-assembly_en-gb_2c6716cf355261c601aa05e642cd7584.js:70:263091

Some cookies are misusing the recommended “SameSite“ attribute 4

The ‘storage’ attribute in options passed to indexedDB.open is deprecated and will soon be removed. To get persistent storage, please use navigator.storage.persist() instead. chunk.SPAppBarCallout~spcx-sitefooter_none_edf6d47834d00769f20c.js:1:5778

Loading failed for the with source “https://modernb.akamai.odsp.cdn.office.net/files/sp-client/decorators_none_fabeccf5f833c63f3cef.js”. DisplayForm.aspx:1:1

Uncaught (in promise)

error { target: link, isTrusted: true, srcElement: link

, eventPhase: 0, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, timeStamp: 1210, … }

This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. DisplayForm.aspx

Loading failed for the with source “https://relative-path.invalid/PLEASE%20IGNORE%20THIS%20ERROR.js”. DisplayForm.aspx:1:1

Failed to load 'https://relative-path.invalid/PLEASE%20IGNORE%20THIS%20ERROR.js'. A ServiceWorker passed a promise to FetchEvent.respondWith() that rejected with 'TypeError: NetworkError when attempting to fetch resource.'.

[SharePoint Forms] Error: Error making HttpClient request in queryable [400] Bad Request ::> {"odata.error":{"code":"-2147024809, System.ArgumentException","message":{"lang":"en-US","value":"Value does not fall within the expected range."}}}

t https://forms.plumsail.com/widget/1.0.8/spform.js:30

o https://forms.plumsail.com/widget/1.0.8/spform.js:30

s https://forms.plumsail.com/widget/1.0.8/spform.js:30

s https://forms.plumsail.com/widget/1.0.8/spform.js:30

a https://forms.plumsail.com/widget/1.0.8/spform.js:30

FormManager:LoadContext spform.js:76:1846

TypeError: this._form.spPermissions is null

mounted https://forms.plumsail.com/widget/1.0.8/spform.js:126

Ve https://forms.plumsail.com/widget/1.0.8/spform.js:51

nn https://forms.plumsail.com/widget/1.0.8/spform.js:51

mount https://forms.plumsail.com/widget/1.0.8/spform.js:51

$mount https://forms.plumsail.com/widget/1.0.8/spform.js:51

$mount https://forms.plumsail.com/widget/1.0.8/spform.js:51

_renderToolbar https://forms.plumsail.com/widget/1.0.8/spform.js:126

_render https://forms.plumsail.com/widget/1.0.8/spform.js:126

s https://forms.plumsail.com/widget/1.0.8/spform.js:126

s https://forms.plumsail.com/widget/1.0.8/spform.js:126

s https://forms.plumsail.com/widget/1.0.8/spform.js:126

spform.js:51:11604

Uncaught (in promise) Error: Error making HttpClient request in queryable [400] Bad Request ::> {"odata.error":{"code":"-2147024809, System.ArgumentException","message":{"lang":"en-US","value":"Value does not fall within the expected range."}}}

t https://forms.plumsail.com/widget/1.0.8/spform.js:30

o https://forms.plumsail.com/widget/1.0.8/spform.js:30

s https://forms.plumsail.com/widget/1.0.8/spform.js:30

s https://forms.plumsail.com/widget/1.0.8/spform.js:30

a https://forms.plumsail.com/widget/1.0.8/spform.js:30

spform.js:30:5417

Content Security Policy: Ignoring "'unsafe-inline'" within script-src or style-src: nonce-source or hash-source specified 2

The resource at “https://static-hd.plumsail.com/ModernUI/spfx/form-web-part-bundle_85b72b2c9085fa69f0b3cde569d1c219.js” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. DisplayForm.aspx

Loading failed for the with source “https://modernb.akamai.odsp.cdn.office.net/files/sp-client/sp-title-region-webpart_en-us_5ba975aee3ec3af1f694.js”. DisplayForm.aspx:1:1

Uncaught (in promise)error { target: link, isTrusted: true, srcElement: link

, eventPhase: 0, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, timeStamp: 10971, … }

sp-pages-assembly_en-gb_2c6716cf355261c601aa05e642cd7584.js:71:11565

The resource at “https://static-hd.plumsail.com/ModernUI/spfx/form-web-part-bundle_85b72b2c9085fa69f0b3cde569d1c219.js” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. DisplayForm.aspx

DOMException: String contains an invalid character activitymonitor.js:211:25

Error: Error: Idle tracking cookie is missing.

IssoCookieMissingError https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:14

GetCookieValue https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:365

InitializeSettingsFromCookie https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:349

GetTimeToNextCheck https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:313

RunISSO https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:221

Run https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:112

https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:424

activitymonitor.js:228:29

Source map error: Error: request failed with status 404 Resource URL: https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js Source Map URL: ActivityMonitor.js.map

Error: Error: Idle tracking cookie is missing.

IssoCookieMissingError https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:14

GetCookieValue https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:365

InitializeSettingsFromCookie https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:349

LogIssoActivity https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:130

HandleClick https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:76

Run https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:110

https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:424

activitymonitor.js:137:25

Error: Error: Idle tracking cookie is missing.

IssoCookieMissingError https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:14

GetCookieValue https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:365

InitializeSettingsFromCookie https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:349

LogIssoActivity https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:130

IdleSessionActivityMonitor https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:80

GetInstance https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:100

Run https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:110

https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:424

activitymonitor.js:137:25

Error: Error: Idle tracking cookie is missing.

IssoCookieMissingError https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:14

GetCookieValue https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:365

InitializeSettingsFromCookie https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:349

LogIssoActivity https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:130

HandleClick https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:76

Run https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:110

https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:424

activitymonitor.js:137:25

Error: Error: Idle tracking cookie is missing.

IssoCookieMissingError https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:14

GetCookieValue https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:365

InitializeSettingsFromCookie https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:349

LogIssoActivity https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:130

IdleSessionActivityMonitor https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:80

GetInstance https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:100

Run https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:110

https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:424

activitymonitor.js:137:25

Source map error: Error: request failed with status 404 Resource URL: https://amcdn.msftauth.net/me?partner=Sharepoint&version=10.21153.1&market=en-US&wrapperId=suiteshell Source Map URL: meInlineBackCompat.min.js.map

Source map error: Error: request failed with status 404 Resource URL: https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js Source Map URL: ActivityMonitor.js.map

Error: Error: Idle tracking cookie is missing.

IssoCookieMissingError https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:14

GetCookieValue https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:365

InitializeSettingsFromCookie https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:349

LogIssoActivity https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:130

HandleClick https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:76

Run https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:110

https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:424

activitymonitor.js:137:25

Error: Error: Idle tracking cookie is missing.

IssoCookieMissingError https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:14

GetCookieValue https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:365

InitializeSettingsFromCookie https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:349

LogIssoActivity https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:130

IdleSessionActivityMonitor https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:80

GetInstance https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:100

Run https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:110

https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:424

activitymonitor.js:137:25

Error: Error: Idle tracking cookie is missing.

IssoCookieMissingError https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:14

GetCookieValue https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:365

InitializeSettingsFromCookie https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:349

LogIssoActivity https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:130

HandleClick https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:76

Run https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:110

https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:424

activitymonitor.js:137:25

Error: Error: Idle tracking cookie is missing.

IssoCookieMissingError https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:14

GetCookieValue https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:365

InitializeSettingsFromCookie https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:349

LogIssoActivity https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:130

IdleSessionActivityMonitor https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:80

GetInstance https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:100

Run https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:110

https://statica.akamai.odsp.cdn.office.net/bld/_layouts/15/16.0.21924.12001/activitymonitor.js:424

Hello! Please clear all the browser cache and cookies and check whether the issue persists. If it does, restore the default forms. As I understand, you use HelpDesk 1.5.10 and earlier with classic UI. Then, follow this instruction to do it. The default forms are attached. If you customised the forms, export them first to be able to roll back to them. Clear the cache after restoring the forms and try to reproduce the issue. If it persists, save the fresh console logs (F12 > Console tab > Context menu of any record > Save as) and share them.

Also, in private message, specify the URL of the problem HD site and let me know whether any changes were applied to it recently. You can also raise a ticket for further discussion - send a message to support@plumsail.com and refer to this topic in it.

Item_Display.xfds (13.5 KB) Item_Edit.xfds (21.6 KB) Item_New.xfds (16.6 KB)

Hi Evgeniy,

Re-importing the forms seems to have worked.

Thank you.

1 Like