TypeError: Cannot read properties of undefined (reading 'ID')

Hey PlumSail Community,

There seems tobe an error happening when we try and merg tickets.

Above is the Error message desplayed, happens on final click to merge.

Hello Lenus! Please ensure that you use the latest version of HelpDesk (2.1.14), if not update it (Settings > About). Then try to reproduce the issue in the private mode of the browser. If it persists, save and share browser logs (F12 > Console tab > Context menu of any record > Save as) and network data (F12 > Network tab > Export HAR button). Also, attach a screenshot of the issue itself. Send the collected data to [email protected]. In the message, please refer to this topic.

Thanks for the feedback.

I have forwarded the log files.

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Issue has been resolved. Never change internal names :sweat_smile:

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