View looks different on ticket search

When clicking a ticket the normal view is displayed

When searching a ticket number, the ticket displays in this form and I can't figure out why.

Hello! Please open the ticket forms for customisation in Plumsail Forms according to this instruction. Then, for each type (new, display, edit), import a default form and save it separately. I will send you the files with a private message. Clear the cache and check whether the issue persists. If it does, open the developer tools (F12), switch to the 'Network' tab and press Ctr+R. Reproduce the issue and export a HAR file:

Then, switch to the 'Console' tab and save all the logs. Share the collected data. You can raise a ticket by sending a message to [email protected] and provide the requested data there. In your message, please refer to this topic.