What would be the minimum Licenced Office365 Apps required the service account on plumsail

HelpDesk
1

We use a service account to authenicate on office365 via Plumsail. In addition, we also forward all emails sent to office365 account to the a plumsail account.

The service account use has a Licence - Office 365 A1 for faculty and by default there are 23 apps added in it.
Does anyone know what would be the minimum licence office365 app required?
I'm assuming on Exchange Online (Plan 1) for email notifications

I'm listing this below
Azure Active Directory Basic for EDU
Azure Rights Management
Common Data Service
Education Analytics
Exchange Online (Plan 1)
Flow for Office 365
Microsoft Forms (Plan 2)
Microsoft Kaiza Pro
Microsoft Planner
Microsoft Search
Mobile Device Management for Office 365
Office Mobile Apps for Office 365
PowerApps for Office365
Project for Office (Plan E1)
School Data Sync (Plan 1)
Sharepoint Plan 1 for EDU
Skype for Business Online (Plan 2)
Sway
To-Do (Plan 2)
Whiteboard (Plan 1)
Yammer for Academic

2

Hello Vincent. HelpDesk requires at least SharePoint service for functioning. It is not necessary to forward messages to the auto-generated e-mail address, but if you would like create tickets on the basis of the messages in your mailbox, then it is necessary. Also, HelpDesk has its own connector for Power Automate so the last service may be also needed. So in total, there are three services that HelpDesk needs:

  • SharePoint (required)
  • Exchange (preferred)
  • Power Automate (optional)

All three of them are included in your A1 plan:

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