Widget SSO issues

I have installed the Help Desk tool and widget, however Im having an issue with the widget placed on a different site.

If a user goes to the HelpDesk site, which I’ve placed the widget on, they are able to see the widget correctly.

If they go to a different site, that has the widget app installed, and the coded embeded, the SSO is not working.

I had this issue previously however I cannot remember how I fixed it.

The issue seems to have resolved itself

We’ve release a hotfix regarding this, that’s why it is working now.

Best regards,
Andre Lima
Plumsail Team.