Account control - not showing some users' email addresses

Hi -

We've just started using Forms for web.

Not all users display their email address in the account control. And I can't pick up the same users' email addresses to use on the form's returned data.

I've got a form set to allow only authenticated users and then I'm writing the form to a SharePoint list. Authentication is set to pick up members of an Entra group that contains staff on our tenancy, other tenancies and Microsoft account users. We've got the same users on the SharePoint site. Everyone can access whatever they should be able to access.

  • All users can complete the form (embedded on a SharePoint page which they can access.
  • Users on our tenancy display the name and email address in the account control.
  • Guest users added our tenancy sometimes display the name and email address in the account control.
  • Guest users added our tenancy sometimes don't display the email address in the account control but the username displays fine.
  • I've checked the guest accounts in Entra and the email address is always filled out consistently.

I'm then picking up the account control content to copy to a SharePoint list but the same users don't get an email address in the list. I'm using

// Pre-populate SharePoint columns with username and email address
fd.field('Plumsailuser').value = fd.control('AccountDetails').displayName;
fd.field('PlumsailEmail').value = fd.control('AccountDetails').email;

The username always appears but the email address sometimes doesn't.

I've also tried (from another topic on here)

fd.field('PlumsailEmail').value = fd.account.username;`

But that does exactly the same.

Any suggestions? Please?

Hello @dabutt,

Welcome to the Plumsail Community!

So the email is missing only for guest users. Is that correct? Have you checked the settings of the accounts with missing emails in Entra? Are there any differences?

Also, how do you share the form with external users? Please share the form ID so I can test it. You can send it to support@plumsail.com

Hi Margot - no, it's only some guest users and, in particular, only users on one particular tenancy. I'm beginning to suspect it's something odd on that tenancy not Plumsail. So it could be a problem their end, not with Plumsail - so your suggestion to look at Entra might be spot on.

The form is authenticated and embedded in a SharePoint page that is authenticated to the same users so sharing that form is tricky.

I'll keep you posted with what we're looking at. If it turns out it is the tenancy, I'll post an update - in case anyone else comes across the same/similar issue.

Oh, and it's a really great product BTW!

Cheers

D

@dabutt,

Thank you! We always appreciate such feedback!

Please post here if you find the root cause of this behavior. I'm curious what in the Entra settings for this tenant could be causing it. Perhaps we need to update something on our end.